Privacy Policy for Shareflute

Introduction

Welcome to Shareflute. This Privacy Policy explains how Shareflute ("we," "us," or "our") collects, uses, protects, and discloses your Personal Information. It applies to your use of our website, https://www.shareflute.com/ (the “Site”), our subdomains, applications, browser extensions, and all other services we provide (collectively, the “Service”). This policy also outlines your privacy rights and choices. By using our Service, you agree to the collection and use of information in accordance with this policy. Shareflute is the entity responsible (the "data controller") for the processing of your Personal Information. We are based in India and provide our Service to customers globally, including in the United States and Europe. In some cases, we process Personal Information on behalf of our commercial customers as a "data processor." In these situations, our customer is the data controller, and their privacy policy governs the data processing.

1. Information We Collect

"Personal Information" is any information that identifies or can be used to identify an individual. We collect Personal Information from several sources:

1.1. Information You Provide Directly

• Registration: To create an account and access restricted areas of the Service, we collect your name, email address, phone number, username, password, city, and time zone.
• Making a Purchase: When you make a payment, we collect necessary billing information, such as your credit card details and billing address, through our secure payment processor.
• Customer Support: We collect information you provide in your communications with us, including support tickets, emails, and their contents.
• Social Media Management To enable you to post to your social media platforms, we may ask for your social media usernames, account IDs, and handles.
• Business Relationships: We collect contact details and other professional information when you engage with us as a customer, vendor, or partner.

1.2. Information from Connected Social Media Accounts

When you connect a third-party social media account (e.g., Facebook, Twitter, Instagram, LinkedIn, Pinterest, TikTok, YouTube, Threads, Google Business Profile) to your Shareflute account, we access certain information from that platform to provide our Service. This may include:

• Profile Information: Profile image, display name, username, and account/profile ID.
• Access Tokens: Secure tokens to authorize actions on your behalf.
• Content and Engagement Data: The content of your posts, videos, and associated engagement metrics (likes, shares, comments, clicks, impressions, retweets, re-pins, follower counts, audience data, and other insights), as permitted by the platform’s API and your privacy settings.

This data is used solely to provide and improve the Shareflute Service as you expect. We will not share this specific data with external third parties. By connecting your YouTube channel, you agree to the YouTube Terms of Service. You can revoke Shareflute's access to your data at any time via your connected account's security settings (e.g., the Google security settings page for YouTube).

1.3. Information We Collect Automatically

• Log Data: When you use our Service, our servers automatically record information your browser sends. This may include your IP address, browser type, the domain you are visiting from, web pages visited, search terms, and the dates and times of your access.
• Cookies and Similar Technologies: We use cookies (small data files stored on your device) and similar technologies like web beacons to operate and improve our Service.

2. How We Use Your Personal Information

We use your Personal Information for the following purposes:

• To Provide and Manage the Service: Create your account, process payments, publish your content to social media, and respond to your inquiries.
• Operations & Security:To Communicate With You,To Improve and Personalize Our Service, Security, Marketing and Legal Compliance

3. How We Share Your Personal Information

We do not sell your Personal Information. We may share it with the following parties under limited circumstances:

• Third-Party Service Providers: We engage trusted third parties to perform services on our behalf, such as web hosting, payment processing, error monitoring, customer support, and marketing. We only share the information necessary for them to perform these services and require them to uphold strict data privacy and security standards
• Compliance with Laws:We may disclose your information to government or law enforcement officials if we believe it is necessary to comply with a legal obligation, respond to a valid legal process (like a subpoena or court order), or protect the safety, property, or rights of Shareflute, our users, or the public.
• Operations & Security:To Communicate With You,To Improve and Personalize Our Service, Security, Marketing and Legal Compliance

4. Data Security, Retention and Deletion

• Security: We employ administrative, technical, and physical security measures designed to protect your Personal Information from accidental loss, unauthorized access, misuse, or destruction. However, no security measure is perfect, and we cannot guarantee absolute security. In the event of a data breach, we will provide any legally required notifications.
• Retention:We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including providing the Service, resolving disputes, enforcing our agreements, and complying with our legal obligations.
• Deletion:Users have the right to request the deletion of their personal data and data that belongs , On such request we verifying deletion requests and identifying data to be deleted after that execute unauthorization and removal process of the marked data by using appropriate methods and tools to permanently erase data.

5. Contact us

If you have any questions, comments, or requests regarding this Privacy Policy or your Personal Information, Please post your query to support[@]shareflute.com